Privacy Policy
Your privacy and data security are our top priorities
Last updated: January 2024
Introduction
This Privacy Policy describes how Uganda eVisa Service ("we," "our," or "us") collects, uses, and protects your personal information when you use our visa application services. We are committed to protecting your privacy and ensuring the security of your personal data.
By using our services, you agree to the collection and use of information in accordance with this policy.
We collect the following information to process your visa application and improve our services:
- Full name, contact details
- Passport and travel documents
- Date of birth, nationality
- Travel itinerary, accommodation
- Payment information (securely processed)
- Photographs for visa application
- Website usage, IP address, device info
- Cookies and tracking technologies
- Customer service interactions, emails, feedback
- Process visa applications and verify identity
- Communicate with Uganda immigration authorities
- Respond to inquiries and provide support
- Prevent fraud and comply with legal requirements
- Analyze usage and improve our services
- Personalize your experience
- SSL/TLS encryption for all data transmission
- Secure servers with restricted access
- Access only by authorized personnel
- Continuous system monitoring for threats
- With Uganda immigration and government agencies
- Trusted third-party service providers
- Legal requirements (court order, regulation)
- Business transfers (merger, acquisition)
- With your explicit consent
- Request access to your data
- Request correction of inaccurate data
- Request deletion (subject to law)
- Request a copy of your data
- Object to certain processing
- Request restriction of processing
We use cookies to enhance your experience:
- Essential: For website functionality and security
- Analytics: To understand visitor usage
- Preference: To remember your settings
- Marketing: For relevant ads (with consent)
You can control cookies in your browser settings. Some features may not work if disabled.
- Visa application data: 7 years
- Payment info: 3 years
- Communication records: 2 years
- Website usage: 1 year
- Marketing data: Until consent withdrawn
Data is securely deleted after these periods unless required by law.
Questions about this Privacy Policy or our data practices?
- Email: [email protected]
- We respond to privacy inquiries within 30 days
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you via email for material changes
- Provide a summary of key changes
Please review this policy periodically to stay informed.