Privacy Policy

Introduction

This Privacy Policy describes how Uganda eVisa Service ("we," "our," or "us") collects, uses, and protects your personal information when you use our visa application services. We are committed to protecting your privacy and ensuring the security of your personal data.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

Full name and contact details
Passport information and travel documents
Date of birth and nationality
Travel itinerary and accommodation details
Payment information (processed securely)
Photographs for visa application

Usage Information

Website usage patterns and preferences
IP address and browser information
Device information and operating system
Cookies and tracking technologies

Communication Data

Customer service interactions
Email correspondence
Feedback and survey responses
Support ticket information

How We Use Your Information

Visa Processing

Process your visa application
Verify your identity and documents
Communicate with Uganda immigration authorities
Issue and deliver your visa

Customer Service

Respond to your inquiries
Provide application status updates
Offer technical support
Handle complaints and feedback

Security & Compliance

Prevent fraud and unauthorized access
Comply with legal requirements
Maintain service security
Conduct risk assessments

Service Improvement

Analyze usage patterns
Improve our services
Develop new features
Personalize user experience

Data Protection & Security

Encryption

All data transmission is protected using SSL/TLS encryption technology.

Secure Storage

Your data is stored on secure servers with restricted access and regular backups.

Access Control

Only authorized personnel have access to your personal information on a need-to-know basis.

Monitoring

We continuously monitor our systems for security threats and unauthorized access.

Information Sharing

We may share your information in the following circumstances:

Government Authorities: With Uganda immigration and relevant government agencies for visa processing
Service Providers: With trusted third-party service providers who assist in our operations
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In case of merger, acquisition, or sale of our business
Consent: With your explicit consent for specific purposes

Note: We never sell your personal information to third parties for marketing purposes.

Your Rights

Access

Request access to your personal data we hold

Correction

Request correction of inaccurate or incomplete data

Deletion

Request deletion of your personal data (subject to legal requirements)

Portability

Request a copy of your data in a portable format

Objection

Object to certain processing of your personal data

Restriction

Request restriction of processing in certain circumstances

To exercise your rights, contact us at [email protected]

Cookies Policy

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors use our website

Preference Cookies

Remember your settings and preferences

Marketing Cookies

Used to deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but some features may not work properly if disabled.

Data Retention

We retain your personal information for the following periods:

Visa Application Data: 7 years (as required by immigration law)
Payment Information: 3 years (for financial compliance)
Communication Records: 2 years (for customer service purposes)
Website Usage Data: 1 year (for analytics and improvement)
Marketing Data: Until you withdraw consent

After these periods, data is securely deleted unless longer retention is required by law.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Response Time

We respond to privacy inquiries within 30 days

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

Post the updated policy on our website
Update the "Last updated" date
Notify you via email for material changes
Provide a summary of key changes

We encourage you to review this policy periodically to stay informed about how we protect your information.